Quality First Consulting, Inc.
Excellence in the Service Sector
We help companies and organizations who are primarily in the business
of providing a service to succeed and achieve excellence by offering
training and consulting in continuous improvement
which is specifically geared to the processes, problems, and interactions
which exist in the service sector.
Our service sector consulting is aimed at organizations in the following
types of activities :
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Hospitals and Healthcare Facilities
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Banking / Financial Services
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Education
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Transportation
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Delivery and Distribution Services
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Engineering and Construction
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Laboratories and Testing Facilities
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Energy Services
This consulting support is aimed at helping the organization to answer
these questions, among others :
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What do our customers/clients expect?
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What would excellence "look like" from our customer's
perspective?
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What are the "standards of excellence" by which
we would want to be known?
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What are the "moments of truth" -- the key points
of contact with our customers?
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What are the key processes by which our services
are provided?
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What do these processes "look like?"
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What are the potential failure modes? What
could go wrong?
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How are we doing right now? What data do
we have?
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What could be done to improve the processes and
their outcomes?
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How do we use the Plan-Do-Study-Act cycle to greatest
benefit?
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How do we know when we are succeeding?
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How do we constantly renew ourselves?
Quality First Consulting, Inc.
P.O. Box 1453
5237 Darrow Road, Unit 3
Hudson, OH 44236
USA
Phone (330)-463-5618
Fax (330)-463-5530
Send e-mail to: mail@quality-1st.com